Terms & Conditions
1. Order Waiting Time
Our couriers will contact you to agree on precise date of delivery. You will be contacted if due to circumstances beyond our control the estimated delivery date has to be altered in any form.
2. Place, Terms and Time of Delivery
Please check the pallet & boxes are not damaged BEFORE accepting delivery – if there are any visible signs of external damage the items should not be signed for.
Once signed for, Rattan Garden Furniture World will not accept any liability for goods damaged in transit. If you give the delivery driver permission to enter your property with your furniture, “Rattan Garden furniture World” will not be responsible for accidental damage done to the goods inside your premises or home.
You should inform us of any faults that you have found with the item as soon as you take delivery and you will be asked to provide photographic evidence showing the fault or damage. We will expect to see these photos before we re-deliver a new replacement item. Please email this photographic evidence to sales@rattangardenfurnitureworld.com
Please inform us ASAP if there is likely to be any problems that may affect your delivery. We will not deliver any goods if we are unable to get access or it is not possible to do so safely.
If there is a failed delivery attempt due to circumstances within your control we will be forced to charge you for the redelivery of goods.
In any event, if delivery is not possible, we will arrange with you, to make a delivery to another address and/or on another date. In most cases the delivery driver will not be able to offer a revised delivery time or date on site because of pre-booking lists. With your assistance we will arrange a new delivery date as soon as possible after the originally abortive attempt, as we want the rattan furniture to be in your possession as quickly as possible.
3. Refund Policy
If you decide that you do not want any item which we have delivered then, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase) within 7 days of delivery, we will exchange it or offer a refund.
All unwanted goods will be subject to a handling charge.
Please use a tracked / recorded delivery servie we are unable be held liable for any missing or damaged goods.
This guarantee is in addition to and does not affect your statutory rights. If you post the item to us, we will endeavor to send you a replacement or refund your payment, within 14 days
4. Price
Prices are in British pounds. It includes VAT, import duties, tarrifs, duties etc.
5. Payment Terms.
1. We will normally ask for full payment of goods at the time of entering this agreement. Only then will delivery take place.
2. Unless you have entered into a separate credit agreement, payment of the total price is payable prior to delivery by us.
3. Payment for goods to be delivered within the United Kingdom must be by cleared funds prior to delivery, or we will be unable to deliver to you. Acceptable methods are online by the use of a Paypal account, a credit card and debit card.
4. If you wish goods to be delivered outside the United Kingdom, please email your enquiry to sales@rattangardenfurnitureworld.com.
5. To protect your security and to prevent credit card fraud where possible, we reserve the right for proof of ID on all purchases at delivery.
6. Ownership
The goods remain the sole property of “rattan garden furniture World” until full payment has been received by us at which time title passes to you. You will be responsible for the care of the goods once you have received delivery of them.
7. Limitations
We will not pay for:-
1. Fair wear and tear or damage caused by negligence and/or improper use (unless it is our suppliers' or our own negligence or improper use).
2. Damage that occurs as a result of repairs or alterations made without our approval.
3. Loss or damage relating to your business.
8. Storage
It is our policy to deliver goods to you as quickly as we can. In return we expect you to assist us to arrange the delivery date promptly once you are advised that the goods are available..
9. Severability
Each of these terms is severable. This means that if one term is not considered to be legally enforceable, that will not necessarily mean that the other terms are not enforceable.
10. Data Protection
Please note that the provision by you of personal data on this form infers your consent to the transfer of details relating to your purchase(s) including your name address and telephone number to the warranty administrator and between any other authorised party involved in processing any subsequent claim that you may make. We will also be entitled to use personal data held by us for accounting, statistical or marketing purposes or any other reasonable purposes connected with our business.
11. Notices
Any notices that we need to give you will be sent by post or email to your last known address (or registered office if you are a limited company). Notices will be considered to be served two working days after they are sent.
12. Products and descriptions
The information contained in our website is intended for guidance only and products/prices described in it are subject to change without notice. We try to make sure that all information on the Website, including descriptions of our goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website. We reserve the right to withdraw any offers without prior notice.
13. Website functionality
We do not guarantee that our website will be compatible with all hardware and software which may be used by visitors to the site. If you experience any difficulty using our website, please contact us.
14. Compliance
Rattan Garden Furniture World makes every effort to adhere to the Consumer Protection (Distance Selling) Regulations (2000)(DSRs) the Electronic Commerce Regulations (ECRs) and the Privacy and Electronic Communications Regulations (PECRs). If you have any questions or would like to know more about how Rattan Garden Furniture World meets these